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Brand Name: hecrafted
Boot Type: Basic
Origin: CN(Origin)
Upper Material: Synthetic
Boot Height: ANKLE
Pattern Type: Gingham
Department Name: Adult
Lining Material: Short Plush
Insole Material: Short Plush
Shaft Material: Synthetic
Toe Shape: Square Toe
Item Type: Boots
Outsole Material: TPR
Season: Spring/Autumn
Heel Height: Low (1cm-3cm)
Model Number: KD5286C3
Closure Type: ZIP
Fit: Fits true to size, take your normal size
is_handmade: No
Fashion Element: Metal decoration

Returns

Register your return request

Start

HOW DO I RETURN?

Click the "Start button or the image above"
Complete the return form
You will get a confirmation email (within 1- 3 business days) with the shipping guidelines once the return request is approved

WHEN CAN I RETURN A PRODUCT?

You can return your items within 20 days you received it.
They must be in original condition
For clothing; they must be unwashed and unworn
In the original packaging
Any Safety seals can not be damaged and all labels are retained

WHEN CAN I RECEIVE A FREE RETURN?

The incorrect item was received in terms of color, size, or model (evidence is needed)
The item is used, defective or in extremely poor quality (evidence is needed)
The shipment went missing

"If your product meet any of these conditions, please reach out to us. We’ll ask you for qualifying proof for the return you are applying for, and we’ll strive to make your experience better"

ARE THERE ANY CHARGES FOR RETURN?

There are not charges for return
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping If the item(s) doesn't offer free return, otherwise there will not be shipping charges

****Please do not send your purchase back to the manufacturer before completing the return process because it could delay your return***

HOW SOON WILL I GET MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 15 business days

For more information, you can review our complete "Return Policy"

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